Our ServicesIf you are in need of our services, please call 1-800-365-3112 or 216-696-2719. Investigating Concerns
Anyone can call LTCO
with concerns or complaints related to long term care services. Investigations
are handled by trained and certified staff and volunteer ombudsmen and are
determined by the client’s needs and interests. The investigations are
confidential, and ombudsmen only speak about the concern to others with the
client’s (or guardian’s) consent. Ombudsmen utilize negotiation, mediation,
education, and advocacy to attempt to resolve the concern.
In
2016, LTCO handled 1,525 complaints. Advocating for Quality of Life
 LTCO Board
and staff participate in many local and regional coalitions and advocacy
efforts to help promote a better quality of service and quality of life for
people receiving long term care services. We believe that by helping one person
at a time understand and exercise his or her rights, all people in long term
care will benefit. LTCO ombudsman work closely with long term care providers to
inform, educate, and encourage the delivery of high quality care that meets
their consumer’s needs and wishes. Get more information about advocacy efforts.
In 2016, LTCO committed over 3,280 hours to advocacy efforts.
Assisting With
Choices
We educate
people about long term care services by matching their preferences, care needs
and financial resources with long term care facilities and/or community-based
services. LTCO uses all public sources for long term care information and only
the ombudsman offices have access to complaints that have been verified by the
ombudsman program. In 2016, LTCO helped over 1,100 consumers, their families and friends with long term care selection assistance and information.
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