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Ombudsman Gerontology and Healthcare Administration


Internship Position Description


General Statement of Duties: In support of the mission of the Office of the State Long-

Term Care Ombudsman, the Ombudsman Associate will provide advocacy and complaint

handling services to long-term care consumers and residents. We will work with you and

your school to meet your social work internship requirements.


Service Location: Region 10A (Cuyahoga, Geauga, Lake, Lorain, Medina)

Direct Supervisor: Victoria Brownfield, COS/Volunteer Coordinator

Internship Dates: Fall and Spring Semesters / Summer optional

Required Minimum Service Hours: 14-16 hours per week

General Service Schedule: Will work around school schedule

Duties Include:

•  Engage with long-term care consumers to ensure they understand and have access

to the Long-Term Care Ombudsman Program, educate them about their rights,

respond to questions, and help in resolving complaints during regular window, virtual,

and telephonic advocacy visits with long-term care facility residents.

•  Investigate and work to verify and resolve complaints made by or on behalf of long-

term care consumers while under the supervision of an ombudsman specialist or

certified ombudsman program director.

•  Counsel long-term care consumers on benefits, rights and regulations and provide

education on the selection of long-term care providers.

•  Work with resident and family councils in nursing and assisted living facilities to

assist in promoting quality care.

•  Participate in ongoing training.

•  Be responsible for the timely and accurate entry of service activity in accordance with

applicable Federal, State and local laws, and Ohio Department of Aging and local

program policies and procedures.

•  Engage in all activities under the direction of the internship supervisor.

•  Comply with all internship guidelines by maintaining service hours, training hours,

and service projects as outlined in the practicum.

•  Interact in a positive, professional and cooperative manner with consumers, and

staff; refer appropriate questions or concerns to the internship supervisor.

•  Attend all required training courses and staff meetings.

Understand and promote the Mission of the Office of the State Long-Term Care

Ombudsman and promote the Office’s guiding principle of “Expect Excellence”.

Minimum Qualifications:

•  Enrolled in College

•  At least 18 years of age

•  Ability to pass criminal background and sex offender check and drug screen

•     Ability to travel within assigned service area•

•   Phone, computer, and internet access

•   Reliable transportation and valid driver’s license

•  Ability to work independently and as a member of a team

•    Working knowledge of Microsoft office software and data entry programs

Preferred Qualifications:

•  Ability to effectively communicate and build rapport with older adults and those living

with mental or physical disabilities, both in person, by phone, and via email

•  Experience and comfort with speaking in front of a group

•  Cultural awareness and sensitivity

•  Perform duties with respectful communication and behavior

Member/Program Benefits

•  Mileage and other travel reimbursement

•  Training and certification as a representative of the Office of the State Long-Term

Care Ombudsman

•  Opportunities to learn from and network with aging service experts

•  Personal Protective Equipment training

•  Personal Protective Equipment


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