Position

 

 

Ombudsman Marketing/Communications

 

Internship Position Description

 

 

General Statement of Duties: In support of the mission of the Office of the State Long-

Term Care Ombudsman, the Ombudsman Marketing/Communications Intern will provide

volunteer recruitment services to the long-term care ombudsman program to increase

volunteer recruitment and community outreach. The long-term care ombudsman program

will work with you and your school to meet your internship requirements.

Service Location: Region 10A (Cuyahoga, Geauga, Lake, Lorain, Medina)

Direct Supervisor: Victoria Brownfield, COS/Volunteer Coordinator
Contact: VBrownfield@LTCO.org

Internship Dates: Fall and Spring Semesters / Summer optional

Required Minimum Service Hours: 14-16 hours per week

General Service Schedule:
Will work around school schedule

Duties Include:

•    Engage with long-term care consumers to ensure they understand and have access

to the Long-Term Care Ombudsman Program, educate them about their rights,

respond to questions, and help in resolving complaints during regular window, virtual,

and telephonic advocacy visits with long-term care facility residents.

•    Develop written social media post content and develop social media graphics for the

purpose of ombudsman volunteer recruitment and submit content to internship

supervisor.

•    Research, identify, and compile regional print media outlets. Write volunteer

recruitment articles for publication in regional print media outlets.

•    Research, identify, and compile online volunteer recruitment websites. Write

volunteer recruitment blurbs for publication on online volunteer recruitment websites.

•    Research, identify, and compile locations to distribute ombudsman print materials.

Distribute ombudsman print materials in the community.

•    Provide outreach to consumers about the long-term care ombudsman program and

consumer rights, including assistance with volunteer management outreach, through

presentations to community organizations and partners.

•    Be responsible for the timely and accurate entry of service activity in accordance with

applicable Federal, State and local laws, and Ohio Department of Aging and local

program policies and procedures.

•    Engage in all activities under the direction of the internship supervisor.

•    Comply with all internship guidelines by maintaining service hours, training hours,

and service projects as outlined in the practicum.

•    Interact in a positive, professional and cooperative manner with consumers, and

staff; refer appropriate questions or concerns to the internship supervisor.

•     Attend all required training courses and staff meetings.

•    Understand and promote the Mission of the Office of the State Long-Term Care

Ombudsman and promote the Office’s guiding principle of “Expect Excellence”.

Minimum Qualifications:

• Enrolled in College

•  At least 18 years of age

•  Ability to pass criminal background and sex offender check and drug screen

•  Ability to travel within assigned service area

•  Phone, computer, and internet access

•    Reliable transportation and valid driver’s license

•     Ability to work independently and as a member of a team

• Working knowledge of Microsoft office software and data entry programs

Preferred Qualifications:

• Enrolled in communications, marketing, journalism, or comparable program.

• Excellent copywriting and proofreading skills.

• Experience with graphic design software.

•  Ability to effectively communicate and build rapport with older adults and those living

with mental or physical disabilities, both in person, by phone, and via email

• Experience and comfort with speaking in front of a group

• Cultural awareness and sensitivity

• Perform duties with respectful communication and behavior

Benefits

• Mileage and other travel reimbursement

• Training and certification as a representative of the Office of the State Long-Term

Care Ombudsman

• Opportunities to learn from and network with aging service experts

• Opportunities to build a writing and graphic design portfolio

• Personal Protective Equipment training

• Personal Protective Equipment