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Ombudsman Marketing/Communications


Internship Position Description



General Statement of Duties: In support of the mission of the Office of the State Long-

Term Care Ombudsman, the Ombudsman Marketing/Communications Intern will provide

volunteer recruitment services to the long-term care ombudsman program to increase

volunteer recruitment and community outreach. The long-term care ombudsman program

will work with you and your school to meet your internship requirements.

Service Location: Region 10A (Cuyahoga, Geauga, Lake, Lorain, Medina)

Direct Supervisor: Victoria Brownfield, COS/Volunteer Coordinator

Internship Dates: Fall and Spring Semesters / Summer optional

Required Minimum Service Hours: 14-16 hours per week

General Service Schedule:
Will work around school schedule

Duties Include:

•    Engage with long-term care consumers to ensure they understand and have access

to the Long-Term Care Ombudsman Program, educate them about their rights,

respond to questions, and help in resolving complaints during regular window, virtual,

and telephonic advocacy visits with long-term care facility residents.

•    Develop written social media post content and develop social media graphics for the

purpose of ombudsman volunteer recruitment and submit content to internship


•    Research, identify, and compile regional print media outlets. Write volunteer

recruitment articles for publication in regional print media outlets.

•    Research, identify, and compile online volunteer recruitment websites. Write

volunteer recruitment blurbs for publication on online volunteer recruitment websites.

•    Research, identify, and compile locations to distribute ombudsman print materials.

Distribute ombudsman print materials in the community.

•    Provide outreach to consumers about the long-term care ombudsman program and

consumer rights, including assistance with volunteer management outreach, through

presentations to community organizations and partners.

•    Be responsible for the timely and accurate entry of service activity in accordance with

applicable Federal, State and local laws, and Ohio Department of Aging and local

program policies and procedures.

•    Engage in all activities under the direction of the internship supervisor.

•    Comply with all internship guidelines by maintaining service hours, training hours,

and service projects as outlined in the practicum.

•    Interact in a positive, professional and cooperative manner with consumers, and

staff; refer appropriate questions or concerns to the internship supervisor.

•     Attend all required training courses and staff meetings.

•    Understand and promote the Mission of the Office of the State Long-Term Care

Ombudsman and promote the Office’s guiding principle of “Expect Excellence”.

Minimum Qualifications:

Enrolled in College

  At least 18 years of age

  Ability to pass criminal background and sex offender check and drug screen

  Ability to travel within assigned service area

  Phone, computer, and internet access

•    Reliable transportation and valid driver’s license

•     Ability to work independently and as a member of a team

Working knowledge of Microsoft office software and data entry programs

Preferred Qualifications:

Enrolled in communications, marketing, journalism, or comparable program.

Excellent copywriting and proofreading skills.

Experience with graphic design software.

•  Ability to effectively communicate and build rapport with older adults and those living

with mental or physical disabilities, both in person, by phone, and via email

Experience and comfort with speaking in front of a group

Cultural awareness and sensitivity

Perform duties with respectful communication and behavior


Mileage and other travel reimbursement

Training and certification as a representative of the Office of the State Long-Term

Care Ombudsman

Opportunities to learn from and network with aging service experts

Opportunities to build a writing and graphic design portfolio

Personal Protective Equipment training

Personal Protective Equipment


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