Need help to resolve an issue?
Start the process here to see
how we can advocate
for you. Click the button
above to get started.
5
Counties Served
Cuyahoga, Geauga,
Lake, Lorain and Medina
11,000+
Hours
Spent assisting
individuals in 2025
4,000+
Individuals
Were assisted by
LTCO in 2025
600+
Facilities in Region 10A
32K licensed beds
total in those facilities
What we do
Long-Term Care Ombudsman (LTCO)
is part of a national network
of organizations that advocate
for people who use long-term care services. This includes consumers receiving care in facilities such as
nursing homes, assisted living and
adult care homes (small group living),
and those receiving long-term
care services in their own homes.
LTCO are resident directed advocates. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits & consumer rights. They work with providers, residents, their families and other representatives to resolve problems and concerns.
The counties we serve are: Cuyahoga, Geauga, Lake, Lorain and Medina
LTCO are resident directed advocates. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits & consumer rights. They work with providers, residents, their families and other representatives to resolve problems and concerns.
The counties we serve are: Cuyahoga, Geauga, Lake, Lorain and Medina
Ombudsman services are FREE
Long-Term Care Ombudsman
services include:
• Investigating concerns • Assisting with choices • Advocating for quality of life • Educate and Empower • Empowering clients to expect excellence in their care
• Investigating concerns • Assisting with choices • Advocating for quality of life • Educate and Empower • Empowering clients to expect excellence in their care
Board of Trustee Officers
PresidentJacquelyn A. Adams
Vice-President
Amy Perrine
TreasurerAlan Shankman
Secretary Ashley Ryan Sorgen
Secretary Ashley Ryan Sorgen
Board
Rebecca Bratt
Vicki Elsoffer
Marlene Lefton
Nancy Likens Debra Mardenborough-White
Nancy Likens Debra Mardenborough-White