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"We advocate for your rights"


Swedish word meaning one that receives, advocates, investigates, reports on and helps settle complaints.

Long Term Care Ombudsman  (LTCO) supports people who use Long-Term care services. Our certified staff and volunteers provide information for consumers to help them identify, select, and connect with appropriate Long-Term services. We investigate concerns and complaints related to
Long-Term care services and advocate for better Long-Term care systems and a higher quality of
care and life for consumers. All of our services are free.

What is Long-Term Care?

No matter how young, healthy, or capable you are now, there’s a good chance that you will need some type
of Long-Term care in your lifetime.
The odds are even higher that
someone you care about will need a long-term care (LTC) service.


Long-Term care services are not just for the elderly. LTCO serves consumers of any age, from children to the very old.  Long-Term care encompasses more than care in nursing homes. Long-Term care includes residential care facilities (also called assisted living) and encompasses a wide range of personal care services and other support services provided in a person's home, most types of therapy, adult day services, meals in group settings or home-delivered, and transportation
to these services.






Did you know that people between
ages 45 and 60

are one of fastest growing
populations in nursing homes?
Most people that are residents
in nursing homes are there for
less than six months, usually
for rehabilitation or short-term
acute care.





While the five counties with which LTCO works contain almost
500 residential facilities. Another 15,000 people in the area receive
Long-Term care outside of the facilities. In Ohio, the balance is shifting toward home and community-based care, and half of all
Long-Term care will be provided through in-home services within
the next few years.


Did you know?



of people living in Long-Term
care facilities have no family

get no visitors



LTCO’s vision is to be the voice for the rights of individuals needing and utilizing Long-Term care services.
We support the transformation of
Long-Term care services to incorporate the values of choice, dignity, respect, self-determination
& purposeful living.





What we do

Long Term Care Ombudsman (LTCO) is part of a national network of organizations that advocate for people who use Long-Term care services. This includes consumers receiving care in facilities such as nursing homes, assisted living (also known as residential care) and adult care homes (small group living), and their own homes.


LTCO also helps with concerns related to community-based Long-Term care
services such as home health care, home delivered and congregate meals, hospice care, transportation services, therapies, case management services, and billing issues including those related to Medicare and Medicaid.

The counties we serve are:
Cuyahoga, Geauga, Lake, Lorain and Medina

There are no fees for any of our services.


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